Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location and the size of your order. You can view the specific charges during the checkout process before finalizing your purchase.
How long will delivery take?
Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, with delivery taking an additional 3-5 business days. You will receive a tracking number once your order has shipped.
What exactly happens after ordering?
After placing your order, you will receive an email confirmation with your order details. Our team will then process your order, pack it securely, and arrange for shipment. You will receive another email with tracking information once your order is on its way.
Where can I view my sales receipt?
You can view and print your sales receipt from your account dashboard on our website. Look for the "Order History" section and select the order for which you need the receipt.
How do I add a gift receipt to an order?
During checkout, there is an option to mark your order as a gift. If selected, a gift receipt without prices will be included with your order. You can also add a personalized message during this step.
How long do I have to return an order?
We offer a 30-day return policy for most items purchased from our Online Shop. Please ensure the items are unused, in their original packaging, and accompanied by the sales receipt or proof of purchase for a full refund.
Payment Information
How is the recipient reimbursed?
The recipient will be reimbursed through the original payment method used for the purchase. Once the returned item is received and processed, the refund will be initiated accordingly.
How can I return an item?
To return an item, please visit our website and navigate to the Returns section. Follow the instructions provided to generate a return label and package the item securely. Then, ship it back to us using the provided return label.
Can the country receiving the shipment be different than the country of purchase?
Yes, it's possible for the shipping address (country receiving the shipment) to differ from the country of purchase. During the checkout process, you can specify a different shipping address if needed.
Can I be reimbursed through the original payment method?
Yes, refunds are processed through the original payment method used during the purchase. This ensures a straightforward reimbursement process for our customers.
Will I receive the same product that I see in the picture?
We strive to provide accurate product images on our website. While we make every effort to ensure the product matches the picture, slight variations may occur due to lighting, monitor settings, or manufacturer updates. Rest assured, the product's core features and quality will match our descriptions.
Will you restock items indicated as “out of stock?”
We regularly update our inventory, and items that are out of stock may be restocked in the future. Please check back on our website or sign up for notifications to stay informed about restocks.
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location and the size of your order. You can view the specific charges during the checkout process before finalizing your purchase.
How long will delivery take?
Delivery times vary based on your location and the shipping method chosen. Generally, expect your order to arrive within 3-7 business days after processing, depending on availability and courier services.
What exactly happens after ordering?
After placing your order, you will receive an email confirmation with your order details. Our team will then process your order, pack it securely, and arrange for shipment. You will receive another email with tracking information once your order is on its way.
Which browser is best to use the site?
Our website is compatible with major browsers such as Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest versions of these browsers.
How long does the delivery take and how much does it cost?
Delivery times and costs depend on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, with delivery taking an additional 3-5 business days. Specific costs are displayed during checkout.
How do I subscribe to the newsletter?
To subscribe to our newsletter, please visit our website and look for the newsletter subscription section, usually located in the footer or on the homepage. Enter your email address and follow the prompts to complete the subscription process.