At [Company], we are committed to providing fast, reliable, and secure shipping services. We understand the importance of receiving your products in a timely and undamaged manner. To ensure this, we partner with trusted carriers and carefully package each item for smooth delivery.
On this page, you will find detailed information about our shipping methods, estimated delivery times, and other essential details to ensure a seamless shopping experience. If you have any questions, our customer support team is always ready to assist you.
1. Processing and Shipping Time
Order Processing Time:
All orders will be processed within 1-2 business days. Processing time does not include weekends or public holidays.
Special Circumstances:
During peak periods or promotional events, processing time may be extended. We will notify you of these situations in advance on our website.
Order Shipping Time:
Delivery time depends on your country or region. The following are the estimated delivery times. Special circumstances such as local holidays, severe weather, or customs clearance delays may extend this time frame.
| Country/Region | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| USA | 20-25 days | 7-15 days |
| Europe | 20-25 days | 8-15 days |
| Asia | 10-15 days | 7-10 days |
| Worldwide | 20-30 days | 15-20 days |
Note:
If you wish to pick up your package at a FedEx/UPS store, please specify the address of your local FedEx/UPS store when placing your order. If you need the package delivered to a FedEx/UPS store because you won’t be at home, please inform us of your local FedEx/UPS store address before shipping.
2. Tracking Your Package
Once your package is shipped, we will send you a tracking number via email. Please closely monitor the tracking of your package to prevent any issues (such as tracking pauses or lost items).
In most cases, your package will be delivered directly to your location by FedEx/UPS, allowing you to quickly access logistics updates and monitor the delivery progress. However, in some cases, we may choose to ship your package by air to your country and clear customs, after which FedEx or UPS will be responsible for the final delivery and updating of tracking information. Before the package arrives in the USA, the tracking number will only show that the shipping label has been created and won’t provide any logistics information. We understand that you may be concerned about the status of your shipment. During this period, we kindly ask for your patience and assure you that we will take full responsibility for all orders.
Track your order as follows:
- FedEx: https://www.fedex.com
- UPS: https://www.ups.com
- DHL: https://www.dhl.com
If you have any questions, please email us at [Email Address].
3. Delivery Changes
Pickup:
If you plan to pick up your package at a FedEx/UPS store, please inform us of the address before shipping. You must call the store to confirm whether they allow pickups to prevent FedEx/UPS from delivering to an invalid or rejected address.
Change of Delivery Address:
Please confirm the correct address before shipping. If you need to change the delivery address after the package has been shipped, please contact us first.
Change of Delivery Time/Postponement:
To modify the delivery time, if you are unable to receive the package at the time indicated by the courier, you can directly contact the courier to change it to a more suitable date. After your order is processed and shipped, you will receive the courier’s details.
Please ensure our email ([Email Address]) is not in your spam folder and keep your phone number accessible so you can receive our urgent messages.
4. Inspecting Your Package
You must inspect each item upon arrival to check for any damage to the package. If you see that the box is damaged, take photos or videos and file a claim with the carrier. It is recommended to open each unit and inspect it, even if the carton looks intact from the outside. If any damage is found, take some photos or videos. If the package is damaged during transit, we may need your help to file a claim with the carrier.
5. Shipping Delays
International shipping can be affected by various factors during the delivery process:
- Weather and Natural Disasters: Severe weather conditions, such as storms, floods, or earthquakes, may cause delays or disruptions in the shipping process.
- Customs Inspections (in Europe): Your package may be subject to customs inspections, which can cause additional delays or charges, depending on your country/region’s regulations.
- Local Holidays: During local holidays, shipping companies may be closed or operate with reduced hours, affecting the delivery schedule.
- Political Situations and Regulatory Changes: Changes in the political climate, government regulations, or trade policies may affect shipping routes, delivery times, or even the availability of certain products in specific regions.
- Unforeseen Circumstances: Accidents, strikes, or operational issues with shipping companies may also cause delays in the shipping process.
We appreciate your understanding and patience as we overcome these challenges to deliver your products safely and efficiently. Rest assured, we are committed to providing you with the best service and support throughout the shipping process.
6. Customs and Taxes
In some countries/regions, import taxes may be required upon delivery. Typically, these fees range from $100 to $150, depending on your product. Buyers are responsible for import taxes and fees. We will provide the necessary assistance during this process, so you don’t have to worry too much. Relax, this is not a big deal. (*Note: U.S. customers are not required to pay any import taxes or fees.)
The following European countries do not require customs duties:
United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.
For customers in Canada (CAN), Norway (NOR), Australia (AUS), South Africa (SA), and some other countries/regions, we are happy to share up to 50% of the customs fees (up to $150). We will also handle communication with customs to make the process easy and worry-free. Typically, the additional fees total around $150, and in most cases, we can provide an estimate before you purchase.
Some duty-free countries/regions in Asia:
Japan, Taiwan, Malaysia, Singapore, Thailand, Indonesia, the Philippines, Vietnam, Myanmar, UAE, Cambodia.